1.0 Introduction
This Privacy Policy (“Policy”) outlines how BlockFin.com ("BlockFin," "we," "us," or "our") gathers, utilizes, and safeguards your personal information via our websites (including but not limited to https://blockfin.com), mobile apps (available on Apple App Store or Google Play Store), clients, applets, and other applications that offer BlockFin Services (collectively referred to as the "BlockFin Platform").
By registering and using BlockFin Platform, you irrevocably and absolutely agree that your personal information, as defined in this Policy, shall be handled as described in this Policy and BlockFin’s Terms of Use. We may update this Policy periodically to reflect changes in our practices or legal requirements; such updates will be posted on the BlockFin Platform. Your continued use of the BlockFin Platform after any updates signifies your acceptance of the revised Policy. If you do not agree with this Policy or any updates to it, please refrain from using the BlockFin Platform or any of the services, software, APIs, technologies, products and/or features offered by BlockFin.
For avoidance of doubts, this Policy is part of BlockFin's broader legal framework and should be read alongside our Terms of Use and Risk Disclosure Statement as well as and any related supplementary terms, agreements, guidelines and instructions.
2.0 BlockFin’s Role and Definitions
For the purposes of this Policy:
BlockFin serves as the data controller responsible for managing your personal information in connection with the provision of BlockFin Services.
BlockFin Operators refer to all entities involved in running BlockFin Services, including legal persons (e.g., companies), unincorporated organizations (e.g., teams), or individuals responsible for delivering these services.
Personal Information refers to any data that identifies you or can be used to identify you as an individual. This includes but is not limited to your name, identification number (e.g., passport or driver’s license), location data (e.g., IP address), online identifiers (e.g., device ID), or factors specific to your physical (e.g., biometric data), economic (e.g., transaction history), cultural (e.g., language preferences), or social identity (e.g., social media handles).
3.0 Purposes for Collecting, Processing and Storing Personal Information
3.1 We collect, process and store your Personal Information for various purposes essential to providing BlockFin Services and complying with legal obligations. These purposes include:
3.1.1 Delivering and enhancing BlockFin Services (e.g., trading platforms).
3.1.2 Meeting legal and regulatory requirements (e.g., anti-money laundering (AML) and know-your-customer (KYC) compliance).
3.1.3 Preventing fraud and ensuring security (e.g., monitoring suspicious activities).
3.1.4 Communicating with you about your account (e.g., transaction confirmations).
3.1.5 Supporting marketing and advertising efforts where permitted (e.g., personalized offers).
3.1.6 Other legitimate interests of BlockFin that are balanced against your rights.
3.2 We collect Personal Information you provide during various time-periods of your use of the BlockFin Platform, including but not limited to during BlockFin onboarding process. We may also collect Personal Information under, including but not limited to, the following circumstances:
3.2.1 When you contact our customer support.
3.2.2 When we contact you to prevent and detect fraud and abuse to protect the security of our users.
4.0 Collection, Processing and Storing of Personal Information
4.1 BlockFin collects, process and stores Personal Information directly from you during activities such as account creation (e.g., onboarding process), transactions (e.g., trading activities), or communications (e.g., customer support interactions). The types of Personal Information we may collect include, but are not limited to:
4.1.1 Email address(es).
4.1.2 Name.
4.1.3 Address.
4.1.4 Phone number.
4.1.5 Nationality.
4.1.6 Device ID.
4.1.7 Video recordings (e.g., for identity verification).
4.1.8 Photographic images (e.g., for identity verification).
4.1.9 Transactional information (e.g., trade history).
4.1.10 Internet protocol (IP) address.
4.2 BlockFin also collects, process and stores Personal Information through third-party and/or third-party software development kits (SDKs) integrated into our BlockFin Platform for purposes such as service improvement and security enhancements.
5.0 Cookie Usage and Tracking Technologies
5.1 BlockFin uses third party services and/or services and/or analytics and cookies and similar tracking technologies (“Cookies and Tracking Technologies") to enhance your experience on our Platform.
5.2 These Cookies and Tracking Technologies help us to:-
5.2.1 Track your interactions (e.g., pages visited).
5.2.2 Remember your preferences (e.g., language settings)
5.2.3 Analyze behavior patterns (e.g., popular features).
5.2.4 Improve service delivery (e.g., faster load times).
The examples provided above are non-exhaustive and shall merely serve as a foundation for further understanding.
5.3 You have control over cookies through your browser settings; however:
5.3.1 Disabling cookies may limit certain features or functionalities on our Platform.
5.3.2 We recommend managing cookie preferences through browser tools or contacting us at support@blockfin.com for assistance.
6.0 Sharing Your Personal Information
6.1 Your Personal Information may be shared with:
6.1.1 Affiliates (e.g., parent companies) for operational purposes.
6.1.2 Service providers (e.g., payment processors) who assist us in delivering services.
6.1.3 Legal authorities when required by law (e.g., e-mail requests, subpoenas or court orders).
6.1.4 In connection with business transfers (e.g., contractual relationship, mergers or acquisitions).
6.2 We do not sell your Personal Information to third parties. However:
6.2.1 We may disclose your Personal Information if we believe it is necessary to enforce our Terms of Use.
6.2.2 We may share it with government agencies (e.g., regulators or law enforcement) as required by law.
6.2.3 We may share it with third-party service providers who support our operations (e.g., administrative or technical services).
6.2.4 We may disclose it in connection with business transactions (e.g., sales or acquisitions).
6.2.5 We may share it to protect users or others (e.g., exchanging information with other companies for fraud protection).
6.3 For avoidance of any doubts, BlockFin reserves the right to disclose your Personal Information to a third party or parties, if we have sufficient grounds to believe, based on BlockFin’s absolute and sole discretions, that you have violated applicable laws or regulations or where the disclosure of Personal Information would facilitate the conclusion of, inter alia, a dispute settlement process, a judicial or administrative investigation or a trade carried out on BlockFin.
6.4 You shall waive any and all rights, including but not limited to, oppose, object, question, seek redress or seek for compensation or injunctive reliefs against BlockFin for exercising the absolute and sole discretions under this Policy.
7.0 Security Measures
7.1 We prioritize the security of your Personal Information by implementing robust measures:
7.1.1 Physical safeguards: Secure storage facilities with restricted access controls.
7.1.2 Technical safeguards: Encrypted transmission using SSL/TLS protocols; firewalls; anti-virus software.
7.1.3 Organizational safeguards: Employee training on data protection; regular security audits.
7.2 Access to your Personal Information is limited to employees, agents, contractors, or third parties on a need-to-know basis.
7.3 Notwithstanding the above, you are still responsible for maintaining the confidentiality of your account credentials and Personal Information, such as:
7.3.1 Use strong passwords that are unique to BlockFin.
7.3.2 Enable two-factor authentication where available.
7.3.3 Log out when finished using shared devices.
7.4 You shall waive any and all rights, including but not limited to, oppose, object, question, seek redress or seek for compensation or injunctive reliefs against BlockFin due to your own negligence or failure to secure your own Personal Information.
8.0 Your Rights Regarding Personal Information
8.1 You have several rights concerning your Personal Information:
8.1.1 Access: Request copies of your collected data.
8.1.2 Correction: Update inaccurate or incomplete data.
8.1.3 Deletion: Request removal of data (subject to legal retention requirements).
8.1.4 Objection: Opt-out of certain processing activities (e.g., marketing).
8.1.5 Restriction: Limit processing under specific circumstances.
8.1.6 Portability: Receive data in a structured format for transfer elsewhere.
8.1.7 Withdrawal of Consent: Withdraw consent for processing where applicable.
8.2 To exercise these rights, please contact us at support@blockfin.com. You agree that these rights may be limited in some situations, for example, where we can demonstrate we have legitimate interest to process your Personal Information.
8.3 You acknowledge that, for your protection and ours, we will only process requests to access, amend, or remove Personal Information upon receiving proper, verified authorization from the individual to whom the Personal Information pertains. To this end, you accept that we may, at our sole and absolute discretion, take all necessary measures to confirm the requester’s identity and validate the request’s authenticity before responding. Such measures may include, but are not restricted to:
8.3.1 Conducting a telephone call-back.
8.3.2 Requiring an email reply from the requester’s registered email address.
8.3.3 Implementing any additional verification steps, we deem appropriate and necessary.
8.4 Recognizing the sensitive nature of these requests and the challenges posed by potential cross-border time differences, you agree that BlockFin is not obligated to adhere to a specific timeline for fulfilling such requests, except as required by applicable law or within a reasonable period as determined solely by BlockFin. Consequently, you accept that BlockFin shall not be held responsible for any loss or damage, however caused, resulting from delays in addressing your request.
8.5 BlockFin retains the absolute and sole discretion to impose a reasonable fee for handling Personal Information requests that are excessively burdensome, repetitive, or demand significant additional resources to process.
9.0 Account Deletion
9.1 You may request deletion of your BlockFin account at any time in accordance with the applicable laws. However:
9.1.1 Account deletion is irreversible—you will lose all associated data and services. We have implemented strict procedures to verify the legitimacy of account deletion requests, ensuring your rights and interests are safeguarded against fraud or malicious acts, while also reminding you of the risks associated with deleting your account both before and during the process.
9.1.2 We may retain certain Personal Information as required by law (e.g., tax records) or for security purposes (e.g., fraud detection). You agree that deletion of a BlockFin account does not mean that all account operations, responsibilities and/or liabilities are novated or deleted.
10.0 Data Retention Period
We retain your Personal Information for five years post-account closure to comply with legal requirements (e.g., AML regulations) or as long as necessary to fulfill the purposes outlined in this Policy or required by law.
11.0 Children’s Privacy
The BlockFin Platform is not intended for individuals under 18 years old. Additionally, we do not knowingly collect Personal Information from children under 18. If we discover such data has been collected without parental consent, we will take steps to delete it promptly.
12.0 Changes to This Privacy Policy
12.1 We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:
12.1.1 Updates will be posted on the BlockFin Platform.
12.1.2 Where applicable (e.g., if you have provided an email address), we may notify you via email.
12.1.3 Your continued use of the BlockFin Platform after such changes constitutes acceptance of the revised Policy.
13.0 CONTACT INFORMATION
13.1 You may reach out to our data protection officer at support@blockfin.com with any concerns or inquiries regarding the collection and processing of your Personal Information, and they will strive to assist you in resolving them.
13.2 For any comments or requests, please direct your email to support@blockfin.com, using the subject line “INQUIRY OF PERSONAL INFORMATION,” as this is the sole official email address we will use to correspond with you.